Cloud Based Call Center

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Your Call Center will Soar in the Cloud
Cloud-Based Call Center Overview

Sales Sling offers cutting edge call center software with a built in lead management system, customer relationship manager, and workfoce management tool box. All of this comes with the added benefits of the cloud.

A cloud based call center platform means that there are no large upfront costs to you, no large IT-investment, the system is easily scalable to suit your needs as they may change month to month, and complete freedom to work from anywhere with internet while maintaining a local presence.

How A Cloud Based Call Center Works

Sales Sling will customize the call center platform to your unique sales process and create a web address specific for your business then all of your agents will be able to access the system at the url we have created for you. Each agent will be assigned a unique login that will allow them to access features predetermined by you. When new updates and features come out the updates will automatically occur in the cloud ensuring your always up to date with the latest technology.

Why you’ll love a Cloud Based Call Center

Flexibility in Location A cloud based system ensures all of your information is stored securely in one location that can be accessed from anywhere. So whether you are looking to engage a remote workforce or open several smaller locations this option offers you the tools and flexibility you need.
Scalable The cloud makes it easy for you to scale your workforce up or down as your demand changes from month to month. And You only pay for what you need!
Local Presence Dialing Studies have shown that dialing from an area code local to a contact can increase your pickup rate up to 40%, so our smart dialing system will look at the area code and address of your contacts and assign a local number before each call.
Leaderboards Leader boards have been used at many Fortune 500 companies to increase productivity and employee engagement. Sales Slings leaderboards are second to none. We combine goal setting and gamification by tracking and displaying call time, call conversions, and number of calls on vibrant dashboards on agent home pages.
Call Conferencing Conference in as many people as you need to for a demo or meeting.
Call Whispering Allows you to whisper into the ear of an agent during a call without the client hearing. This is invaluable when training new talent.
Call Barging Allows you to listen into to any call being made and to take over a call if necessary.
Call Recording Each call that is made is automatically recorded and stored on the contact record within the Sales Sling Lead Management System. Calls are also searchable through our reporting and agent call history features, so you have the ability to easily find, download or flag a call and share it with the agent or other team members for coaching or review.
Call Reporting Sales Sling offers a full set of customizable reports that can be generated a the click of a button as well as real time dashboards display, the number of calls each agent has made, when their first and last call were, and how many conversions they have had.
Smart Dispositions Built into the call making workflow, outcome tracking will become an intuitive and second nature for your agents. Predetermined disposition buttons are incorporated into the call center dashboard and at the end of a call your agent must simply click on an outcome and a contact will move into the appropriate bucket of your sales pipeline.
Call Time Restrictions Don't worry about TCPA call time restrictions. With Sales Sling's smart dialer it will only allow calls to be made to an area during compliant times based on the contacts area code and address.
Appointment Setting It is easy with sales sling calendar integration. This allows your agents to book appointments for your field reps while they have potential leads on the phone.
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Subscribe to Sales Sling Cloud Based Auto Dialer & Lead Management Software to take full advantage of all of our Call Center Software features.

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Built-in Web Phone

Unify Your Dialer and CRM
Agents can access scripts, files
and other Contact Data as They Dial

Make 5x More Calls

Connect Fast
Predictive Calling
Auto-Dial or Preview Dial

Monitor Employees

With the Click of a Button
Monitor, Whisper to agents
or Barge in to
Live Conversations

Call Recordings

Every Call is Recorded
and Stored in the Cloud
so You Can Easily Review
or Download Conversations