Intelligent Call Routing

Put clients in touch with a familiar voice.
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Informed, Personalized, and Consistent.
Intelligent Call Routing Overview

Call centers can be impersonal and often leave consumers feeling like a ping-pong ball bouncing from one stranger to the next. Avoid the back and forth with Sales Sling's Intelligent Call Routing. This feature routes incoming calls to the person or team that spoke with them last.

How Intelligent Call Routing Works

Our software keeps a record of each agent that participates in a call. Intelligent call routing then routes inbound calls to the agent, or user group who last conversed with the contact, allowing you to put a consistent, familiar voice on the phone with your clients each time they call. This not only increases efficiency by eliminating the need for callers to recap past calls, but also helps develop a more personal relationship with clients and ensures that your messaging to them remains consistent.

Why you’ll love Intelligent Call Routing

Consistency Consistency is key when it comes to sales and it becomes even more important when it comes to billing and collections. Ensure your messaging is consistent by routing your clients to the same agent or team each time.
Personalization A familiar voice can help close a deal and make hard conversations more civil. Intelligent call routing gives you the advantage of a personal touch.
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Intelligent Call Routing is just one streamlining feature included when you subscribe to Sales Sling Cloud Based Auto Dialer & Lead Management Software.

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Built-in Web Phone

Unify Your Dialer and CRM
Agents can access scripts, files
and other Contact Data as They Dial

Make 5x More Calls

Connect Fast
Predictive Calling
Auto-Dial or Preview Dial

Monitor Employees

With the Click of a Button
Monitor, Whisper to agents
or Barge in to
Live Conversations

Call Recordings

Every Call is Recorded
and Stored in the Cloud
so You Can Easily Review
or Download Conversations