Call Monitoring

Audit. Coach. Intervene
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Oversee Your Agents From Anywhere
Call Monitoring

Sales Sling's live call monitoring feature allows you to manage your sales team from anywhere with an internet connection. With call monitoring, you can access and listen in on any call without being detected, you can coach agents with our Whisper feature or you can intervene to save a sale with our Barge feature. Sales Sling's call monitoring feature offers a perfect solution to handling off-site agents or remote workforces, but it is also a great coaching tool for any new agent who could use some extra oversite or coaching.

How Call Monitoring Works

Sales Sling's cutting edge system, includes two features that you will find essential in training and coaching your workforce, call whispering and call barging. With call whispering you can speak directly to your agents without clients hearing. With call barging you can take over the call for an agent and help close a deal or intervene if a situation is getting tense. With this cloud based monitoring system, you are no longer limited to monitoring and coaching your in-house employees, but you can also reach your remote workforce as well.

Why you’ll love Call Monitoring

Flexibility - You can use call monitoring from anywhere with an internet connection.
Remote Workforce Management - Monitor any call from anywhere.
Call Whispering - Coach your representatives on live calls without clients hearing.
Call Barging - Rescue calls that are not going south or step in to close a deal.
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Call monitoring is just one powerful feature included when you subscribe toSales Sling Cloud Based Auto Dialer & Lead Management Software.

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Built-in Web Phone

Unify Your Dialer and CRM
Agents can access scripts, files
and other Contact Data as They Dial

Make 5x More Calls

Connect Fast
Predictive Calling
Auto-Dial or Preview Dial

Monitor Employees

With the Click of a Button
Monitor, Whisper to agents
or Barge in to
Live Conversations

Call Recordings

Every Call is Recorded
and Stored in the Cloud
so You Can Easily Review
or Download Conversations