Virtual Call Center Overview
With Sales Sling's cloud based call center, you no longer have to have a huge brick and mortar investment to open up your call center. A virtual call center is one that can be accessed from anywhere with internet, giving you the opportunity to access the remote working workforce. Sales Sling offers a wide variety of tools to help manage a remote workforce, including call whispering, call barging, and call tracking. These tools will allow you to manage your remote workfoce just as you would an in-house workforce.
How a Virtual Call Center Works
Sales Sling will assign your business a unique web address where you can access the call center. Just like when you are at a brick and mortar call center you will access the same features remotely. Each agent will be given an unique login and specific feature permissions. This makes it secure and easy to track the productivity of each agent individually.
Why you’ll love a Virtual Call Center
Flexibility in Location A cloud based system ensures all of your information is stored securely in one location that can be accessed from anywhere. So whether you are looking to engage a remote workforce or open several smaller locations this option offers you the tools and flexibility you need.
Scalable The cloud makes it easy for you to scale your workforce up or down as your demand changes from month to month. And You only pay for what you need!
Local Presence Dialing Studies have shown that dialing from an area code local to a contact can increase your pickup rate up to 40%, so our smart dialing system will look at the area code and address of your contacts and assign a local number before each call.
Leaderboards Leader boards have been used at many Fortune 500 companies to increase productivity and employee engagement. Sales Slings leaderboards are second to none. We combine goal setting and gamification by tracking and displaying call time, call conversions, and number of calls on vibrant dashboards on agent home pages.
Call Whispering Allows you to whisper into the ear of an agent during a call without the client hearing. This is invaluable when training new talent.
Call Barging Allows you to listen into to any call being made and to take over a call if necessary.
Call Recording Every call that is made is automatically recorded and stored on the contact record within the Sales Sling Lead Management System. Calls are also searchable through our reporting and agent call history features, so you have the ability to easily find, download or flag a call and share it with the agent or other team members for coaching or review.
Call Reporting Sales Sling offers a full set of customizable reports that can be generated a the click of a button as well as real time dashboards display, the number of calls each agent has made, when their first and last call were, and how many conversions they have had.
Smart Dispositions Built into the call making workflow, outcome tracking will become an intuitive and second nature for your agents. Predetermined disposition buttons are incorporated into the call center dashboard and at the end of a call your agent must simply click on an outcome and a contact will move into the appropriate bucket of your sales pipeline.
Call Time Restrictions Don't worry about TCPA call time restrictions. With Sales Sling's smart dialer it will only allow calls to be made to an area during compliant times based on the contacts area code and address.
Appointment Setting It is easy with sales sling calendar integration. This allows your agents to book appointments for your field reps while they have potential leads on the phone.
